T&Cs

FABRIC COMPOSITION 

Pillow slipcover - 100% Cotton 

Pillow inner - 100% Polyester

 

CARE INSTRUCTIONS 

No special equipment required. Wash slipcover separately

SLIPCOVER

Machine wash using mild detergent, delicate cycle, max 30°C (65°F - 85°F)

Only non-chlorine bleach when needed. Tumble dry low on delicate cycle

Cool iron as needed

Do not dry clean

See different instructions on pillow care label

PILLOW 

Front load washing machine is recommended. Machine wash using mild liquid detergent, delicate cycle, max 30°C (65°F - 85°F)

Only non-chlorine bleach when needed

Tumble dry low on delicate cycle

While drying pillow, throw a sneaker or tennis ball (wrapped in a pillow case) in the dryer to help the pillow keep its shape

Do not iron

Do not dry clean

 

LEADTIME 

Our Plonky Donkeys are made to order and require an additional 4-7 working days

 

RETURN POLICY

If you are not happy with the product and wish to return it, this can be done within 7 days provided that it has not been used, returned in the same packaging and is in a resalable condition.

The cost to return the item to our warehouse is for the client’s account.

Refunds will be processed within 10 working days once we have received the item, and the above criteria has been met.